Indigo Airlines staff pulled up for stopping disabled child from boarding

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A female co-traveller shared a detailed account of the incident on social media and lashed out at IndiGo Airlines, saying IndiGo is proud to be “inclusive”.

New Delhi:

Indigo airlines in a statement today said that IndiGo Airlines did not allow a disabled child to board the flight along with his/her parents in Ranchi on Saturday due to the flight risk involved. The airline underlined that it is proud to be “inclusive”. The airlines said in a statement that “in view of the safety of the passengers, a disabled child could not board the flight with his family on May 7 as he was in a state of panic. The ground staff waited for him to calm down till the last minute.” , but to no avail.”

Manisha Gupta, a co-traveller and witness to the scene, has written a detailed Facebook post about the incident. Manisha Gupta said, IndiGo’s manager kept shouting and telling everyone that “the child is uncontrollable.” Manisha Gupta has cited the retort given to the airline manager by a fellow passenger in which the manager was told that “the only person who is in panic is you.”

The family of the child said, the airline provided hotel accommodation and they took off for their destination the next morning.

Manisha Gupta said in her post that a group of doctors traveling in the same flight offered to provide full assistance to the child and his parents if any health-related issues were detected during the flight. Ms Gupta has told how other passengers were with her to help the family.

Manisha Gupta, citing the Supreme Court’s decision with news on Twitter, has said that no airline can discriminate against passengers with disabilities. Ms Gupta said, “In those 45 minutes of argument, anger and quarrel, not once did the three (the family) lose their dignity or raise their voice. Not a single irrational word was spoken.”

“We are sorry for the inconvenience caused to the passengers. IndiGo is proud to be an inclusive organization, be it for its employees or its customers,” the airline said.


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